It is increasingly important, and increasingly expected, that groups will monitor their work - both to be able to evidence impact, and to use this to improve your service.

KVA can help you look at different ways to monitor your work and how to capture your impact, including providing advice and training to choose and use appropriate methodologies, in order to identify outcomes and measurement indicators.

We can support you to link this with user-voice and user-centred design, so there are mechanism for outcomes to be verified and influenced by Kingston’s communities.