Kingston Voluntary Action is the infrastructure body for the voluntary and community sector in Kingston upon Thames.

This Privacy Statement sets out how Kingston Voluntary Action (KVA) obtains, stores and uses personal information.

What we collect and why we collect it

KVA will collect personal information from you when you or your organisation access our services, attend our events or subscribe to one of our mailing lists.

This may include your name, title, organisation, job title, email address, physical address, telephone numbers

Your personal information will be stored for KVA monitoring purposes when you engage with our services, such as receive advice from us or attend our events. We will also record what specific support need you had e.g. came to us for funding advice for a new project. This helps us show our funders the work we have been doing and ensures our services meet the needs of local VCS groups.

Mailing Lists

If you give consent we will also use your information to contact you through our mailing lists. You will be given the option to ‘opt in’ for each individual mailing list and we will be clear about what communication you will receive from this. You will always have the option to opt out in the future.

Your rights over your data

You have control over the data KVA holds on you. If you wish to see what data KVA holds, amend the data about you that KVA holds, or would like data we hold on you deleted please e-mail us at admin@kva.org.uk. We aim to process your request within two weeks.

Security

KVA works hard to keep your data safe, to the best of our ability – preventing the loss, misuse or alternation of information you give us.

We try to keep all information up-to-date and accurate but can always use help. If you move job or change your email address please let us know!

KVA will only share your information with other organisations if you give us your consent For example, if everyone who is part of a networking group wishes to share their details with other group members, and gives their consent for this.

We will never sell your details.

KVA public directory of local groups

KVA maintains a public directory of local groups. This information is stored on our VC Connect database and certain fields are then made public. This includes some basic contact information. 

Third Party Data Processors

KVA uses third party providers to help deliver certain elements of our service. When using a third party provider we carry out reasonable due diligence checks, such as checking their privacy policy.

KVA primarily stores service user personal information on our password protected online CRM system called VC Connect, you can find their privacy statement here. We also use this system to send out emails to our network group lists.

We store names and emails of those who sign up to our e-newsletter in our newsletter provider, Mailchimp which is based in the US. You can see the Mailchimp privacy policy here and a document that they prepared explaining how they intend to be GDPR compliant here.

We do our event booking through Eventbrite and will hold attendee information on the system including your personal details and accessibility requirements. Eventbrite’s privacy information can be found here.

Website

Our website is built on the e-Voice platform. You can find out further information about Voice’s use of Cookies and their Privacy policy. We collect some information via web forms where submission data is securely emailed to us. We also use Google Analytics to track site usage (anonymously) to inform future improvements of the website e.g. making information easier to find.

If you have any questions about this privacy statement please get in touch.

Kingston Voluntary Action

Siddeley House

50 Canbury Park Road

KINGSTON UPON THAMES

KT2 6LX

 

Telephone: 0208 255 3335

Website:   www.kva.org.uk

E-mail:       admin@kva.org.uk

 

KVA is a Charitable Incorporated Organisation No: 1160403

Former Charity No: 257551

This statement was updated in May 28 - it is currently in draft form until signed off at the next KVA board meeting