For groups based or delivering services in Kingston only 

We know that many small charities and community groups struggle with issues with the desk top computers, laptops, tablets, smart phones and other devices they are using to run their organisations.

It's often easier and quicker to diagnose and rectify these kinds of problems in person, and so we are inviting you to a Bring Your Own Tech Day where the Superhighways team from KVA will be on hand to troubleshoot your device issues and hopefully solve your issues.

These could include:

* a device running slowly or taking ages to start up and you're unsure whether you can clean or upgrade for better performance
* worrying that you have a virus on your device as strange things are happening!
* getting messages about licences needing to be updated or activated and not sure how to do this
* problems using the camera and microphone e.g. in Zoom or Teams calls
* issues accessing or using other specific apps
* and many more similar scenarios!

To help us organise the day, when booking your space we will ask you to provide information about what you will be bringing, the issues you are facing and which 90 min slot/s during the day you would be available for. We'll then be back in touch with further questions and confirmation of the time slot.

If you also have issues with software you are using including e.g. websites, email, file storage, online forms or surveys, please also let us know on the booking form as another member of the team can help advise you whilst your device is being looked at.

Some refreshments will be served throughout the day.

The event will be held at: Canbury Works, Canbury Business Park, Units 6 & 7, Elm Cres, Kingston upon Thames KT2 6HJ​.

Whilst there is no parking on site, you can drop equipment off and then park in the adjoining streets.. Buses 131, and K5 stop close by. Norbiton train station is approximately 15 minutes walk and New Malden 30 minutes.

By Foot/Rail​
Head for Kingston station, cross over to Tesco, walk under the railway bridge, turn right on Canbury Park Road, left on Elm Crescent, then immediately left into Canbury Business Park. Enter at Unit 6.

By Car
Enter the one-way system near Kingston station, turn left on Canbury Park Road, left on Elm Crescent, immediately left into Business Park to drop off equipment and then park in the adjoining streets.

Pre-course requirement

You will need to provide information about your device and the specific issues you are having with it in advance of the session. We may follow up with further questions.

Am I eligible for this course?

This event is aimed at micro charities and community groups working in Kingston upon Thames. Any staff member, volunteer or trustee from a relevant organisation is eligible to attend.

Course format

In person interactive training

This training will take place at a specified location and we will advise you if you need to bring your own laptop, pen and paper or any other equipment.

Trainers

Kate White has managed Superhighways for over 20 years and has extensive experience in supporting small charities and community organisations to be more efficient and effective using digital technology for social impact.

Clare Chamberlain has worked in various roles at London based CVS organisations since 2008 and joined Superhighways in June 2020. She is a Data Support Adviser, helping small charities and community groups to better use the data they collect when supporting communities, to clearly share the story of their work.

The zen master of technical support, Nine Htet's patience is legendary in community organisations across London. Nine knows that there is always a solution to a hardware or software challenge. He smiles in the face of scary looking cabling.

Colin Cregan is our Tech team lead and helps small charities and community groups keep their IT infrastructure running smoothly. Whether fixing, installing and configuring IT equipment, advising on procuring hardware and software, carrying out Office 365 migrations or IT security audits, Colin will help find the right solution for you.

Paul Firby has been working with technology and websites for over 30 years. He has helped establish charitable CICs running local fund raising events (Kew Fete & Kew Village market) and worked with Charities in the Richmond/Kew area developing their websites and getting the most from the software available to them. Paul loves investigating new software products and helping organizations choose the most appropriate tools and get the most out of them to benefit their organisation.

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