Working with people with complex lives can be difficult, especially when service users might display defensive, aggressive, or disengaging behaviours that can interrupt constructive and meaningful engagement. In order to work effectively with clients who may exhibit challenging behaviour, this workshop explores the causes, biomechanics, strategies, and timings to manage and de-escalate potentially difficult circumstances.

This workshop explores challenging behaviour, how to recognise it, and techniques to work out when and how to intervene to try and de-escalate these situations.

By the end of this workshop, participants will have:

• An understanding of what challenging behaviour is and where it comes from
• Explored when and how to intervene when challenging behaviour is presented
• Considered situations that can occur and how they can be managed

The workshop will cover:

• What challenging behaviour is and where it comes from
• The biomechanics of being triggered
• When and how to intervene
• How to avoid triggering challenging behaviour

Who should attend:

This workshop is aimed towards staff and volunteers (especially those in public-facing roles) of voluntary and community sector organisations that provide supportive services in Richmond upon Thames. Participants will benefit from having undertaken work with people who have exhibited challenging behaviour, but this is not essential.

Trainer's biography: Sean Hourigan

Sean Hourigan has been working in the VCSE sector for over 15 years. In this time he has been an advice and support worker, a volunteer and peer coordinator, a development and training manager, and a trustee within a number of national and local non-profit organisations including Shelter, Brook Young People’s Clinic, Brigstowe, and The Peer Partnership. Sean uses his experience in these roles to develop training workshops that are engaging and responsive to participants, with a focus on practical and appliable learnings to work well with colleagues, service users, management, and external partners.

Cost:

Richmond VCS groups with income below £50k: Free

Richmond VCS groups with income between £50k-£250k: £20 (plus booking fee)

Richmond VCS groups with income above £250k: £25 (plus booking fee)

Wandsworth and Kingston VCS groups: £40 (plus booking fee)

VCS organisations outside of Richmond, Wandsworth and Kingston: £65 (plus booking fee)

Additional Information

Places are restricted to a maximum of 2 per organisation.

If booking for this session has closed, the correct ticket type is not available, or you have another training-related query, please contact Richmond CVS on 020 8843 7945 or training@richmondcvs.org.uk