This online session will raise awareness of risks staff face while working alone and give them the skillset and empowerment they need to effectively mitigate these risks.

As this course will be run by Suzy Lamplugh Trust trainer Jemma Warren, there is a charge of £72 (including VAT) per person to attend.

Topics include:

• Lone working: What is it and what is the law relating to lone working.
• Risk assessment: Identifying risks related to all aspects of work.
• Setting boundaries around aggression.
• Understanding the causes of aggression.
• Recognising the early warning signs of aggression.
• Conflict De-escalation Management and diffusion techniques.

At the end of the session, you should:

• Have a greater understanding of potential risks
• Feel more confident in managing personal safety, especially in conflict situations.

The training will provide delegates with tools and tips around personal safety, in and out of work situations.

About the trainer:

Jemma Warren studied Criminology with Psychology at University then had a career within police custody for over seven years. Following this, she decided to move into training, and completed her Level 3 Education and Training qualification, before becoming a Training Consultant for the Suzy Lamplugh Trust, as she wanted to train people on personal safety.

Jemma loves delivering training as she loves meeting new people, hearing their stories and different opinions and it means that she is also constantly learning.

She also loves sharing that knowledge, especially when it keeps people safe and the ‘aha’ moments when people discover things about themselves.

A Zoom invitation with log in details will be emailed to attendees before the event.

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