Census 2021 - the key information

The census is coming. By taking part, Kingston residents can help inform decisions about services that shape our community, such as healthcare, education and transport.

It’s important that we all fill in our census questionnaire because it gives us the most detailed information we have about our society.

Without the information shared, it’d be more difficult to understand our community’s needs and plan and fund public services.

Ahead of Census Day, Sunday 21 March, the Office for National Statistics (ONS) will send everyone a letter in the post with an access code and instructions.

People can complete their census online as soon as they receive their letter. If their household circumstances change on Census Day, they can let the ONS know.

The ONS aim to make things as easy as possible for everyone, but if you know of people needing help to take part in the census, there’s a wide range of support services available.

You can request support for yourself, or someone else, including:
· guidance and help in many community languages and formats
· a paper version of the questionnaire, if this is required
· accessible census guidance, for example in braille, large print or British Sign Language

There is a help area on the census website www.census.gov.uk which covers everything from who to include on the questionnaire to how to answer each question.

If you cannot find what you need there, there’s a dedicated contact centre where census staff will be on hand to give help over the phone, in a web chat or on social media. You can phone for free on 0800 141 2021.

Click here for a general information poster you can share with your communities.

In Kingston

KVA is working with the Royal Borough of Kingston and the ONS Census Engagement Manager (CEM) covering our area to help promote the census 2021.
Superhighways will also be providing the Support Centre role in our borough.

If your clients, beneficiaries and communities are not confident online, don’t have a computer or other device, or need help completing a paper version, you can contact us by phone on 020 8255 3335 or by email on census@kva.org.uk.

Whilst we are under Lockdown or Tier 4 restrictions, this will not be a face to face service. However we can provide support remotely over the phone. As soon as it’s possible to provide this service in person at the Kingston Voluntary Action office, we will let you know.